Terms of Service

Introduction

Welcome to cystopkyay B.V. These Terms of Service ("Terms") govern your use of our thermal spa and sauna complex, website, and related services. By accessing our facilities, making a booking, or using our services, you agree to be bound by these Terms.

cystopkyay B.V. is a company registered in the Netherlands with registration number M02144532, VAT number NL14536174B06, and located at Kastanjelaan 39, 1315 IG Almere, Flevoland, Netherlands.

Acceptance of Terms

By accessing or using cystopkyay's facilities, website, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

These Terms constitute a legally binding agreement between you and cystopkyay B.V. Your continued use of our services after any modifications to these Terms will constitute your acceptance of such modifications.

You must be at least 18 years old to use our services independently. Minors must be accompanied by a parent or legal guardian who accepts responsibility for compliance with these Terms.

Services Description

cystopkyay operates a thermal spa and sauna complex offering various wellness services including:

• Thermal pools and mineral baths
• Traditional saunas and steam rooms
• Professional spa treatments and massages
• Wellness programs and day packages
• Membership and loyalty programs
• Related wellness and relaxation services

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice. Service availability may vary due to maintenance, safety requirements, or other operational considerations.

Booking and Reservations

Bookings can be made through our website, by phone, or in person at our facility. All bookings are subject to availability and confirmation by cystopkyay.

Booking Requirements

• Accurate personal information must be provided
• Valid payment method required for confirmation
• Health information must be disclosed where relevant
• Special requirements or preferences should be noted at time of booking

Cancellation Policy

• Cancellations must be made at least 24 hours before the scheduled appointment
• Cancellations within 24 hours may incur a cancellation fee
• No-shows will be charged the full service fee
• Group bookings may have different cancellation terms
• Refunds will be processed according to our refund policy

Payment Terms

All prices are in Euros (EUR) and include applicable VAT unless otherwise stated. Payment is required at the time of booking or upon arrival, depending on the service type.

• We accept major credit cards, debit cards, and cash
• Membership fees are charged according to the selected membership plan
• Prices are subject to change without notice
• Additional charges may apply for premium services or products
• Refunds are processed to the original payment method when applicable

Facility Rules and User Conduct

To ensure a safe and enjoyable experience for all guests, you agree to comply with the following facility rules:

General Conduct

• Respect other guests and maintain appropriate noise levels
• Follow all posted signs and staff instructions
• Maintain personal hygiene and shower before using thermal facilities
• Wear appropriate swimwear in designated areas
• No photography or recording in treatment or changing areas
• Mobile phone use is restricted in relaxation areas

Health and Safety

• Inform staff of any medical conditions or allergies
• Follow capacity limits in all facilities
• Do not use facilities while under the influence of alcohol or drugs
• Report any accidents or incidents to staff immediately
• Children must be supervised at all times

Prohibited Activities

• Smoking anywhere on the premises
• Bringing outside food or beverages
• Commercial activities or solicitation
• Inappropriate behaviour or harassment
• Damage to property or equipment

Health and Safety Disclaimer

Your health and safety are paramount to us. However, you acknowledge and agree that:

• You use our facilities at your own risk
• You have disclosed all relevant health conditions
• You will follow all safety guidelines and staff instructions
• cystopkyay is not liable for pre-existing medical conditions
• You should consult a physician before using thermal facilities if you have health concerns
• Pregnant women should seek medical advice before using certain facilities

Intellectual Property

All content on our website and within our facilities, including but not limited to text, graphics, logos, images, software, and design elements, is the property of cystopkyay B.V. or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission. The cystopkyay name, logo, and all related marks are trademarks of cystopkyay B.V.

Any feedback, suggestions, or ideas you provide to us may be used by cystopkyay without any obligation to compensate you.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We implement appropriate security measures to protect your personal information and comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Limitation of Liability

To the maximum extent permitted by law, cystopkyay B.V. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our services.

Our total liability to you for any claims arising from or related to these Terms or our services shall not exceed the amount you paid for the specific service giving rise to the claim.

We do not warrant that our services will be uninterrupted, error-free, or completely secure. We are not responsible for any loss or damage caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

Force Majeure

cystopkyay shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, strikes, or other labour disputes.

In such cases, we will make reasonable efforts to notify affected customers and provide alternative arrangements where possible.

Termination

We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for any breach of these Terms or for any other reason at our sole discretion.

You may terminate your relationship with us at any time by ceasing to use our services. Membership termination is subject to the specific terms of your membership agreement.

Upon termination, your right to use our services will cease immediately. Any provisions of these Terms that by their nature should survive termination shall remain in effect.

Termination does not relieve you of any obligations incurred prior to termination or affect any rights or remedies available to either party.

Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts of the Netherlands.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

These Terms constitute the entire agreement between you and cystopkyay regarding the use of our services and supersede all prior agreements and understandings.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. We will make reasonable efforts to notify users of significant changes.

Your continued use of our services after any changes constitutes acceptance of the new Terms. We recommend reviewing these Terms periodically to stay informed of any updates.

Contact Information

If you have any questions about these Terms of Service, please contact us: